Privacy & Security
Security/Credit Card Information
Carolina® Candle Company provides secure online ordering for your protection and ease of mind. Your name, personal information and your credit card number are NEVER stored on the Internet with our system. Once you type your information, it is sent, encrypted, directly to a computer system that is NOT on the Internet.
How your privacy is protected is important to you, and to Carolina® Candle as well. All your personal information is stored in an “offline” environment. At no time is any customer information accessible through the Internet.
When you visit us, our site automatically recognizes your Internet service provider. Other information that is automatically gathered is related to the number of pages you visit and the amount of time you spend on our site. We review this information to improve our website and to help us tailor our site to your needs.
Information Provided by You
We may use your email address for the following purposes: we may contact you with questions about your order or we may be responding to questions that you have asked us. With your permission, we may send email notices to you regarding new products, weekly specials, or online promotions. We will not rent or trade your email address to other companies for any reason.
Any other personal information that you may provide to us as part of a survey will only be looked at as part of a larger pool of similar information from many other customers and will always remain confidential. This information will be used to help us improve our website and to identify products and services that may be of interest to you.
What Are Cookies and Why Do We Use Them?
What Information Do We Collect?
Why Do We Need It?
We May Collect Your Name, Address and Phone Number.
When you order from CarolinaCandle.com we will need your name, street address, telephone number or other “offline” contact information.
We will need this information to complete and support your orders from the website. This information may be disclosed to our staff and to third parties only if they are involved in the completion, delivery or support of your order or your use of the CarolinaCandle.com website.
We May Collect Your Email Address.
We may request your email address, or other information needed to contact you online. We use it to complete and support your orders from and use of the CarolinaCandle.com website, to respond to any questions you might have and to provide you with information about specials occurring on the CarolinaCandle.com website if you have opted-in to receive it. This information may be disclosed to our staff and to third parties only if they are involved in the completion, delivery or support of your order or your use of the CarolinaCandle.com website.
We May Collect Purchase Information.
We may collect information generated by the purchase of a product or service, like payment method. We use this information to process your order and support your use of the CarolinaCandle.com website. This information may be disclosed to our staff and to third parties only if they are involved in the completion, delivery or support of your order or your use of the CarolinaCandle.com website.
We May Collect Navigation and Path Data.
As you browse our website, we may gather navigational and Path data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. This information is used to analyze trends and statistics about how our visitors use the website, it is not used to track individual movements. We may also collect other aggregate (non-personally identifiable information) about our visitors, such as gender, age or income. This information would be given to us voluntarily, such as during a survey, and cannot be determined simply by visiting our website.
Are There Certain Instances Where This Information May be Disclosed?
On rare instances, we may disclose your information if we believe it is necessary to protect our legal rights, if harmful conduct is threatened to You or Carolina Candle Company is served with valid legal process, such as a subpoena, search warrant, statute or court order, or if CarolinaCandle.com believes that membership has been used to commit unlawful acts or acts that may endanger the health or safety of another user or of the general public.
How Do We Protect The Information You Give Us?
Protecting your order information is a priority for us. Your name, personal information and your credit card number are NEVER stored on the Internet with our system. Once you type your information, it is sent, encrypted, directly to a computer system that is NOT on the Internet.
In addition, we use Secure Sockets Layer (SSL) technology to protect your online order information. If you wish to check the security of your connection, look at the lower left-hand corner of your browser window after accessing a secure server. (You will likely not be on a SSL until after you have added something to your shopping cart, or when you start checking out). If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL of your browser. When accessing a secure server, the site address will change from “http” to “https.”
Some browsers and firewalls won't permit communication through secure servers. This means you will not be able to connect to the server and won't be able to place an order through a secure connection. If this is the case you can always contact our customer service department via email to place your order.
Receiving Email From Carolina® Candle Company
Carolina® Candle Company may offer email newsletters or special announcements to those who have provided us their email address. You may only receive a newsletter or email if you agree during registration to receive this information. Unsubscribe instructions are included in each email newsletter.
Please note that when you make a purchase from CarolinaCandle.com we will send you an email, which confirms your order, and we may also need to contact you by phone, mail or email if we have other questions regarding your order.
Can You Change Your Information or Ask Not To Receive Any Additional Information From Us
We respect your right to have your personal information only used as you would have intended from us. If you are not interested in receiving information from CarolinaCandle.com, we will not send it to you. Please let us know by by sending us an email at: CustomerService@CarolinaCandle.com. We will need to know your email address, full name and what information you no longer wish to receive.
You can also use the same email if you need to update or correct your mailing address, phone number, email address or other personal information.
Acceptance of The Terms